Политика по контролю качества

The General Management defines the Quality policy by documenting the objectives and commitments made in accordance with the company strategies towards customers and the market, so that the performance of the quality management system is implemented, maintained and improved, ensuring compliance with the applicable regulatory and mandatory requirements.

Through this document, the Management intends to define and disseminate the guidelines that must guide the actions of the people involved in the various company activities, inspiring and directing their behavior in pursuing the objectives set.

To seek and maintain a commitment focused on customer expectations, the company is constantly committed to:

• Determine, understand and regularly satisfy customer requirements and applicable mandatory requirements, developing products designed and manufactured to meet customer needs, to anticipate expectations and provide solutions that create added value.

• Determine and address risks and opportunities that may influence the conformity of products and services, and the ability to increase customer satisfaction.

• Maintain focus on increasing customer satisfaction.

To fulfill the mission of continuous improvement, the company intends to:

• Provide products that meet customer requests and expectations in line with national and international best practices and in compliance with all current legislative requirements.

• Ensure the constant improvement of business efficiency and pursue continuous improvement through the application of the UNI EN ISO 9001:2015 standard using and developing the Quality Management System as a tool to achieve the objectives.

• Focus activities on customer satisfaction through rapid and efficient service in order to assert a leadership position on the market.

• Ensure that the Quality Policy is communicated, understood and applied within the company and made available to relevant stakeholders, as appropriate.

• Spread appropriate culture and methodologies throughout the organization so that all people are constantly able to provide the best service for the customer.

To meet the objectives indicated above, the Management undertakes to make adequate resources and means available in terms of skills, information, economic and financial resources, verifying their implementation and adequacy on an annual basis.

Suno 24/01/2025

General Management
Alberto Nobili